Home Contractors HQ Show Notes – Episode 3 – Tim Carter
Thanks for listening to our podcast! In case you missed some of the things we referenced in the episode, this is where you can come and follow up on the things we’ve discussed.
Interview – Tim Carter, Ask The Builder
Since 1993, Tim Carter has been dishing out advice on all sorts of home improvement projects. Ask The Builder started out as a syndicated column (if you remember what newspapers were, a column was…oh, nevermind…) and branched out into a website long before cell phones became smart.
One of the common themes I’ve picked up on over the course of interviewing home contracting entrepreneurs is how many of them feel like they’re not the best craftsmen. They are competent in the services they provide, but their business didn’t boom until they became accomplished in how to run and market a business. Tim readily admits he’s not the best in the world in doing the job itself, but his foresight into how he wanted his future to be drove him to success.
Some tidbits from our first conversation with him:
- Do not make enemies out of other people even if they do the same work as you…you never know when you will need to dish off some work to them, and do something for your customer that you cannot.
- Do not feel like you have to do every job…know when to say no!
- Do not hold your cards too close to your chest. Transparency with your customers about your costs and your profits can get you a job, even if you’re the highest bid!
- (Tim didn’t mention this, but my additional thought is this: Are you afraid to be transparent because you don’t know what your costs really are, and you’re just shooting from the hip?)
We will be hearing more from Tim Carter in a future podcast, but in the meantime visit his website Ask The Builder and check out how he’s transitioned from the field while still engaging in his passion for fixing things!
Mailbag Question – How to Deal With Customer Complaints
Clay and Chris talked about listening to your customer…what do they really want? Usually it’s less than you think.
Clay also isn’t afraid of firing the customer. What’s your cost in dealing with this customer? Is it worth keeping them around?
Have any questions specific to where you are as a home contracting business owner? Send us your questions or any other comments you might have…we listen or read to each one, and your question could be featured on a future podcast!
See you next episode, in which we chat with a former engineer who told his employer to take his job and shove it…before he knew what to do next!
— Chris —